SAMA NARJIS

Product & Business Operations Analyst | Systems Diagnostics & Workflow Mapping

Delhi, IN.

About

Highly analytical Product & Business Operations Analyst specializing in leveraging data to optimize digital platforms and streamline workflows. Expert in Python, SQL, and data modeling, adept at diagnosing system failures, mapping complex user journeys, and translating raw data into actionable insights and robust documentation (BRDs/FRDs) to drive efficiency and growth in high-growth environments.

Work

NextLeap

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Business Analyst Fellow

Delhi, NCR, India

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Summary

As a Business Analyst Fellow, I applied advanced data analytics techniques to identify critical user retention issues and translate complex data into strategic recommendations for product optimization.

Highlights

Modeled complex user retention and cohort behaviors utilizing SQL and Python, pinpointing primary funnel drop-off points to inform targeted product interventions.

Translated raw funnel telemetry data into comprehensive, decision-ready documentation and metric frameworks, enabling data-driven product strategy and diagnostic recommendations.

Developed analytical solutions that provided clear insights into user journey bottlenecks, contributing to improved user experience and potential revenue retention.

The Social Talks

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Human Resources Intern

Delhi, NCR, India

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Summary

As an HR Intern, I significantly improved organizational efficiency and compliance by centralizing policy documentation and standardizing cross-departmental workflows.

Highlights

Consolidated over 15 scattered internal policy documents into a unified operational handbook, reducing onboarding communication friction by approximately 30%.

Standardized critical cross-departmental workflows, enhancing operational team efficiency, supporting audit readiness, and minimizing policy ambiguity.

Implemented process improvements that streamlined internal communication and improved policy accessibility for all employees.

Education

Jamia Hamdard, New Delhi

New Delhi, Delhi, India
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Bachelor Business Administration

Languages

English

Certificates

Business Analytics & Advanced Excel

NextLeap

SQL for Data Science & Python for Data Analysis

Udemy

Business Analysis Fundamentals

Coursera

Fraud Prevention & PCI-DSS Compliance

Industry Standard

Skills

Data Analysis & Visualization

SQL (CTEs, Window Functions, Joins), Python (Pandas, NumPy, Matplotlib, Seaborn), Advanced Excel, Tableau, Power BI, Data Modeling, Data Visualization.

Product & Systems Management

Requirements Documentation (BRD/FRD), Process Mapping, UAT (User Acceptance Testing), User Journey Auditing, Edge Case Definition, Agile (JIRA/Confluence), Workflow Optimization.

Business & Operations Strategy

Transaction Analysis, Root-Cause Analysis, Cohort & Churn Diagnostics, KPI Trees, Business Analysis, Strategic Planning, Problem Solving, Communication.

Projects

Checkout Funnel Diagnostic & Remediation Brief (Burberry Case Study)

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Summary

Executed a comprehensive checkout funnel audit for a Burberry case study using Tableau, identifying operational bottlenecks and drafting technical remediation plans.

Product Requirements & Workflow Mapping (Zomato Case Study)

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Summary

Developed detailed Product Requirements (BRD/FRD) for automated user workflows in a Zomato case study, focusing on system logic and dependencies.

System Failure & Support Interaction Analysis

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Summary

Analyzed a dataset of 30,000 customer interactions using Python and Tableau to diagnose system failures and improve support processes.